🚚 Shipping & Delivery Policy – Vijay Aquatics

At Vijay Aquatics, we’re committed to delivering premium aquarium products and exotic livestock safely and efficiently. This policy outlines how we handle shipping, delivery, and related responsibilities.

📦 Shipping Methods

• Dry Goods (filters, lights, accessories, food, décor):
  Shipped via trusted courier partners with standard and express options.
• Live Fish & Plants: Shipped using overnight or priority services to minimize transit time. Special insulated packaging and oxygenated bags ensure safe arrival.

⏱ Delivery Timelines

• Domestic Orders (India):
  • Standard shipping: 3–7 business days
  • Express shipping: 1–3 business days
• Live Fish & Plants:
  • Dispatched Monday–Wednesday only to avoid weekend delays.
  • Delivered within 24–72 hours of dispatch.

🌍 Shipping Coverage

• Currently shipping across India.
• International shipping for dry goods may be available on request; live fish and plants are not shipped internationally due to regulatory and welfare concerns.

🐠 Live Arrival Guarantee

• We guarantee live arrival for fish and plants when delivery is received on the first attempt.
• Customers must be present to accept delivery. Missed deliveries void the guarantee.
• Clear photos/videos within 2 hours of delivery are required for DOA claims.

🚫 Delivery Restrictions

• No shipping of live animals to long-distance locations or remote areas where service is unavailable.
• Extreme weather conditions may delay livestock shipments for safety.

💬 Customer Support

For shipping or delivery concerns, contact us at support@vijayaquatics.com or call +91-8073198511. We’ll assist promptly.